Privacy Policy

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information about you from:

you, when you provide it to us directly, including via the website, our booking system (Calendly), email, phone, or in person during consultations and training sessions
information you share with us about your dog, to help us tailor a training plan

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information:

to respond to your enquiry and schedule sessions
to provide and tailor our training services to you and your dog
to communicate with you about bookings, session notes, and follow-up advice
to improve our services
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

for any other purpose authorised by you or required by law

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DISCLOSING YOUR PERSONAL INFORMATION

We store and manage your information using Calendly (bookings) and Gmail (email and notes). We do not sell, rent, or otherwise share your personal information with any other third party, except:

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

where required by law
where you have authorised us to do so

PROTECTING YOUR PERSONAL INFORMATION

We take reasonable steps to keep your personal information safe from loss, unauthorised access, or misuse.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You can ask what personal information we hold about you and request a correction if it's inaccurate. To do this, email us at hello@mushdogtraining.com.au with enough detail for us to identify you and your request. If we don't make a requested correction, we'll note that a correction was requested.

COMPLAINTS

If you have a concern about how we've handled your personal information, contact us first at hello@mushdogtraining.com.au. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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